Privacy Policy

This Policy explains how Level Up collects, uses, retains, discloses and protects personal information submitted by visitors, prospects, customers and partners of levelupqc.ca.

It is written in plain language to clearly inform visitors, in accordance with the principles of Québec's privacy legislation.

1. Person Responsible for Personal Information

Marc-André Lévesque, the operator of Level Up Québec, currently acts as the person responsible for the protection of personal information. He can be contacted about questions, access requests, corrections, withdrawal of consent, complaints or any request concerning the use of your personal information.

Current service email: info@levelupqc.ca

Responsibilities and Access

Marc-André Lévesque is the only person at Level Up with access to requests, the service mailbox and logo files. He determines what information is necessary, handles requests and complaints, authorizes access and disclosures, and oversees retention, destruction and incident handling.

Technical providers intervene only as needed for their service. Any additional collaborator access must be limited to the assignment, subject to confidentiality obligations and removed when no longer needed. The officer examines changes to forms, tools or providers and the required privacy assessments before launch.

2. Information We Collect

Level Up limits the collection to the information required to respond to requests and provide its services. This may include:

• Name and surname;
• business or organization name;
• email address;
• telephone number;
• details provided in a form, email or discussion about a project, need or situation;
• for a logo request: questionnaire answers, chosen package, applicable promotional offer and reference files you choose to attach;
• for the contact form: language and the form page’s path, without address parameters, previous page or campaign data;
• privacy choice stored locally in your browser.

The site can also generate basic technical data, such as IP address, device type, browser used, pages viewed and security logs produced by web hosting.

3. Why We Use This Information

The information is used only for the following purposes:

• respond to a request sent by form, email or message;
• assess a need, prepare a meeting or propose a solution;
• provide a requested service or customer follow-up;
• understand the service requested and, where applicable, apply an offer selected in the logo questionnaire;
• remember your local privacy choice;
• ensure site security, prevent abuse and comply with applicable legal obligations.

4. Consent and Withdrawal

Each form explains its purpose before submission. Contact requests are used to respond and follow up on that request. The logo questionnaire includes a separate confirmation of that use. Submitting a form does not subscribe you to a newsletter or authorize advertising, publication of your file or use for a new purpose.

Required fields are necessary to process your request. Other fields, including phone numbers and logo attachments, are optional. Do not send identity documents, passwords, banking data or sensitive information that is unnecessary for the project.

You can withdraw your consent by writing to info@levelupqc.ca. We will explain the affected processing and consequences for the service. Withdrawal does not undo processing already performed or override retention required or permitted by law.

5. Service Providers and Processing Outside Québec

Level Up does not sell your personal information. It may, however, be disclosed to service providers or collaborators when necessary to operate the website, respond to a request, deliver a service or maintain security.

The website and its forms use Hostinger hosting and email services. Contact requests are sent to our service mailbox. Logo answers and files are saved in private storage; an internal notification and a confirmation to the requester are emailed. Logo attachments are not automatically sent by email. Earlier emails and downloaded copies needed for a project must also be considered when responding to access or deletion requests.

Our web hosting is located in Massachusetts, United States, with backups listed in Boston in our hosting settings checked on September 21, 2026. Email processing and support access locations may differ; information may therefore be processed outside Québec. Contact the privacy officer for details about providers and locations relevant to your record.

Logo Questionnaire Files

Current logos, sketches and inspiration images are optional and help us understand your project. Only send files you have the right to share, and remove unnecessary information about others. Viewing and downloading are restricted to the protected administration area. No public preview is created.

6. Retention and Destruction

Inquiries without an engagement: contact details, correspondence, questionnaire answers and logo files are retained for no more than 24 months after the last meaningful exchange with you, to allow the project to resume. They are deleted sooner if the project is definitively abandoned and no other legitimate purpose remains. A legal obligation or documented litigation may justify keeping only the necessary items. A promotional message from us does not restart this period.

Retention depends on the record and its purpose. An inquiry that does not proceed, an active project, an accounting record and a security log do not justify the same period. The privacy officer considers the end of the request or project, applicable legal obligations and any documented need to preserve records for a legal proceeding.

• Requests and reference files are used to assess the need and deliver the agreed service. Unnecessary files must be deleted when they are no longer needed.
• Documents required by law follow the period applicable to their category; this does not justify keeping every project file.
• Exceptional retention for a dispute or obligation must be justified, limited and reviewed. Access remains restricted.
• Deletion must cover active storage, relevant emails and working copies. Backups follow their replacement cycle; restoring a backup must reapply required deletions.

Once the purposes are fulfilled and no obligation justifies retention, information is destroyed. Secure archiving alone does not replace this end of life. Any future anonymization would require serious, legitimate purposes and validation against regulatory requirements; removing a name or replacing it with a code is not enough.

Contact the privacy officer to learn the period applicable to your record and its copies.

7. Security and incidents

Level Up takes reasonable measures to protect personal information against unauthorized access, use, loss or disclosure. However, no transmission or storage method can be guaranteed to be 100% secure.

The privacy officer records confidentiality incidents in a register, acts to limit risks and assesses the information’s sensitivity, possible consequences and likelihood of harmful use. If a risk of serious injury is established, the Commission d’accès à l’information and affected individuals are notified promptly, according to the applicable rules.

8. Your Rights

Under applicable laws, you can request access to the personal information we hold about you, request a correction, withdraw your consent, request the deletion of certain information, ask a question about their use or request a copy in a structured technological format where this right applies.

You may also file a complaint or request information about the categories of people who can access your information within Level Up, retention periods and how to exercise your rights.

To exercise these rights, write to info@levelupqc.ca. We may need to confirm your identity before processing the application.

Describe your request and provide the file reference if you have it. Do not send an identity document unsolicited. We use proportionate identity checks, search relevant systems and protect information about others. Written access or correction requests receive a written response no later than 30 days after receipt. A refusal gives reasons and explains applicable remedies.

Where portability applies, computerized information collected from you may be supplied in a structured, commonly used format. Deletion requests are examined under the applicable rights and obligations; they do not guarantee immediate erasure of every copy.

Complaint Handling

Email the privacy officer with the issue and the outcome you seek, without unnecessary information. The officer acknowledges receipt, clarifies the request when needed, examines the facts and processing, then provides a reasoned response and the measures selected. Follow-up is recorded and corrections are checked. You will be informed of progress if more time is needed.

The legal 30-day period above applies to access or correction requests. You may also contact the Commission d’accès à l’information du Québec.

9. Cookies and Measurement Tools

The current version of the website does not use active advertising cookies, analytics tools or marketing profiling installed by Level Up.

The website uses only what is necessary for operation: privacy choices, basic security, form functionality and technical data produced by the browser or hosting provider.

The privacy banner confirms this choice. Analytics and marketing categories remain disabled by default. If analytics, advertising, tracking, location, identification or profiling tools are added later, this Policy will be updated and clear consent will be requested before they are activated.

10. Default Privacy

Level Up applies a minimization approach: only relevant information for the purposes indicated is requested. Unnecessary tracking, analysis or marketing features are not enabled by default.

11. Changes

Level Up may amend this policy to reflect the evolution of the site, services or applicable obligations. The update date indicated at the top of the page provides the latest version.

A question about your record? Email info@levelupqc.ca.